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Our policy lasts 28 days. If 28 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to:

Popband Limited 
7 Cayton Road
Coulsdon
Surrey
CR5 1LT
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should also consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to love@thepopband.com, then send your item to:

Popband HQ 
7 Cayton Road
Coulsdon
Surrey
CR5 1LT
United Kingdom
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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